The Learning & Development Administrator supports the L&D team in managing all administrative aspects of the execution of training programs, including bookings, scheduling, database management, materials/resources preparation, evaluation, and financing
Contents
Role family, salary range & work experience
Key responsibilities
Job description template
Detailed responsibilities & tasks
KPIs for this role
Role family, salary range & work experience
- HR Role family: Solution Architect
Key responsibilities
- Liaises with a wide range of external contacts and internal stakeholders to ensure the efficient and smooth running of L&D administration
- Enables the execution of L&D strategies by supporting the delivery of training programs at all levels of the organization
- Assist in the preparation of learning and development program materials, including PowerPoint presentations, handouts, and other support materials.
- Maintain the learning and development calendar and related schedules, ensuring that all deadlines and timelines are met.
Job description template
The Learning and Development Administrator is responsible for assisting in the administration and coordination of learning and development programs, including scheduling and logistics, tracking participation and completion, and assisting in the preparation of materials and communications related to the programs.
Key Responsibilities
- Assist in the coordination of learning and development programs, including scheduling and logistics, participant registration and confirmation, and tracking participation and completion
- Communicate with program participants and instructors to confirm attendance and ensure timely and accurate delivery of program materials
- Assist in the preparation of learning and development program materials, including PowerPoint presentations, handouts, and other support materials
- Coordinate with external vendors and service providers to ensure seamless delivery of learning and development programs
- Monitor and maintain learning and development program records, including participant information, program evaluations, and feedback from instructors and participants
- Maintain the learning and development calendar and related schedules, ensuring that all deadlines and timelines are met
- Provide support to the Learning and Development team as needed
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 1–2 years of experience in learning and development administration, preferably in a large organization
- Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office suite, including PowerPoint, Word, and Excel
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
Detailed responsibilities & tasks
- Assist in the coordination of learning and development programs, including scheduling and logistics, participant registration and confirmation, and tracking participation and completion
- Communicate with program participants and instructors to confirm attendance and ensure timely and accurate delivery of program materials
- Assist in the preparation of learning and development program materials, including PowerPoint presentations, handouts, and other support materials
- Coordinate with external vendors and service providers to ensure seamless delivery of learning and development programs
- Monitor and maintain learning and development program records, including participant information, program evaluations, and feedback from instructors and participants
- Maintain the learning and development calendar and related schedules, ensuring that all deadlines and timelines are met
- Provide support to the Learning and Development team as needed
Detailed skills description
- Organization and Planning: Responsible for managing schedules, training programs, and training materials; must be highly organized and able to plan and prioritize work effectively
- Attention to Detail: Ensure all training materials and schedules are accurate and error-free
- Communication Skills: Communicate clearly and effectively, both verbally and in writing, with employees, trainers, and other stakeholders
- Customer Service Skills: Handle queries or complaints from employees and trainers professionally and helpfully
- Technical Skills: Comfortable with technology, including learning management systems, e-learning platforms, and other training software
- Interpersonal Skills: Work effectively with trainers, employees, and HR colleagues; be approachable, empathetic, and relationship-oriented
- Adaptability: Adjust to changing training needs and pivot plans as necessary
- Analytical Skills: Analyze training data to identify trends and opportunities for improvement, and use findings to develop effective training programs
KPIs for this role
- Learning program management: Measure the ability to effectively manage learning programs, including developing and implementing training plans, tracking completion rates, and ensuring compliance with relevant regulations
- Training effectiveness: Assess the impact of learning programs on employee and organizational performance through feedback, assessments, and data analysis
- Cost management: Manage the budget for learning and development programs, keeping costs within the allocated budget and identifying opportunities for savings
- Process improvement: Continuously improve learning and development processes by identifying areas for enhancement and implementing changes to increase efficiency and effectiveness
- Stakeholder satisfaction: Measure the satisfaction of employees, managers, and senior leaders with learning and development programs through surveys, focus groups, or other feedback methods
- Technology adoption and usage: Assess the effectiveness of adopting and utilizing technology such as learning management systems, e-learning platforms, and virtual training tools to enhance learning
- Compliance: Ensure adherence to relevant laws, regulations, and policies related to learning and development, such as health and safety, data privacy, and anti-discrimination
- Employee engagement: Track participation rates, feedback, and retention to measure employee engagement with learning and development programs
- Talent development: Identify and develop key talent, providing opportunities for growth, career progression, and professional development
- Learning culture: Promote and sustain a culture of continuous learning, encouraging employees to engage in ongoing development activities
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